Privacy Policy

At Jardin Des Roses, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us. By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect personal information including: – Full name – Email address – Telephone number – Billing and delivery address – Payment details – Order history – Messages or enquiries submitted through contact forms – Website usage data such as IP address, browser type, and device information

2. How We Use Your Information

We use your information to: – Process and manage your orders – Deliver flowers and gifts successfully – Contact you regarding your order – Provide customer support – Improve our website and services – Send promotional offers or updates (only if you have agreed to receive them) – Prevent fraud and maintain website security

3. Payment Security

We do not store your full payment card details on our website. All payments are processed securely through trusted third-party payment providers using secure encryption and payment protection systems.

4. Cookies

Our website may use cookies to improve your browsing experience, remember preferences, and analyse website traffic. Cookies help us understand how visitors use our website so we can improve performance and usability. You can choose to disable cookies through your browser settings if preferred.

5. Third-Party Services

We may use trusted third-party services for payment processing, delivery coordination, analytics, and marketing. These providers only receive the information necessary to perform their services and are expected to protect your data.

6. Data Protection

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no online system can guarantee complete security.

7. Marketing Communications

If you subscribe to our newsletter or promotional messages, we may send updates, special offers, and seasonal promotions. You may unsubscribe at any time using the unsubscribe link in emails or by contacting us directly.

8. Your Rights

You have the right to: – Request access to your personal data – Request correction of inaccurate information – Request deletion of your personal data where applicable – Withdraw consent for marketing communications – Ask questions about how your data is used

9. Data Retention

We retain your personal information only for as long as necessary to provide our services, complete transactions, comply with legal obligations, and resolve disputes.

10. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those external websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page, and continued use of the website means you accept those changes.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us: Jardin Des Roses
Website: https://jardin.zebuck.website/
Phone: 01772 342121
Email: info@jardindesroses.co.uk